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Shipping

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. Your products will typically ship within 1-3

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. The recipient is the importer of record and must comply with all laws and regulatio

Can I change the shipping address or cancel my order if I made a mistake?

If you enter the wrong shipping address or wish to cancel an order due to a mistake, please contact customer support immediately. The team will try to accommodate your request to change the shipping address or cancel the order. However, if the order

What shipping carriers do you use?

We use all major carriers, such as USPS, FedEx, DHL, and UPS. Orders under 1lb will be shipped USPS priority. Shipments over 1lb, could use a variety of different carriers. When your order is shipped, you will receive a notification, informing of you

Why is my order delayed

Orders are shipped to the delivery address as entered by the customer when they place their order. Please ensure your delivery details are correct, as we are unable to redirect packages or process any refunds once your order is placed. We cannot guar

What if I use an incorrect address

Customers are responsible for ensuring they have entered a correct delivery address. We are unable to redirect packages or process any refunds once your order is placed. Your items will be sent to the exact delivery address stated on your order and i

What happens if my package is lost or stolen

Swolverine provides customers with the option to track packages. If your tracking information states that your package(s) was “delivered” but you have not received it, first double-check the area where the carrier would have left it. Please check aro

Shipping insurance and making a claim

We provide shipping insurance on orders so that you can protect your order. When packages are lost, stolen, or damaged, we are more than happy to (with your proof) file a claim on your behalf. NOTE: Shipping claims do take 5-25 business days to proce

What happens if I select the wrong shipping method by mistake?

If you've selected the wrong shipping method by accident, like choosing expedited shipping for an out-of-stock item, please inform customer support. They can adjust the shipping choice and refund the difference in shipping cost if applicable. You wil

Where can I find a list of vendors that carry your products?

You can visit our store locator to find a location offering Swolverine products near you You can also purchase our products from our trusted online retailers, which include the following:

Do you ship on weekends?

Our fulfillment team works hard to get your order picked, packed, and shipped Monday through Friday. Orders are not shipped over the weekend. If an order is placed on a day preceding the weekend, the shipping label may be bought and the order dispatc

Can shipping addresses be updated for in-progress orders?

We are only able to update a shipping address if the order has not yet been picked, packed, and marked as fulfilled. If you need to change your address please send us an email ([email protected]) with the address that you'd like us to ship the prod

What should I do if my shipped order is in transit but arriving late?

If your order is in transit but arriving later than expected, here's what you can do:. Track Your Package: Check the tracking information provided in your shipping confirmation email to see the latest updates on your order's location and estimated de

What happens if you receive an incorrect order?

If you receive an incorrect order, here’s what you should do:. Review the Order: Double-check the order details on the shipping confirmation in your email inbox as well as the packing slip that came in the box to ensure the error wasn’t a misundersta