What should I do if my shipped order is in transit but arriving late?Updated 6 months ago
If your order is in transit but arriving later than expected, here's what you can do:
Track Your Package: Check the tracking information provided in your shipping confirmation email to see the latest updates on your order's location and estimated delivery date.
Allow for Carrier Delays: Shipping carriers occasionally experience delays due to weather, high shipping volumes, or other unexpected issues. These delays are typically resolved within a few days. If your package is navigating the USPS network with the status “Moving Through Network” it means it's in transit. It's moving through distribution hubs and sorting centers, steadily getting closer to your location.
Contact the Carrier: If your tracking information hasn't been updated in several days or you notice any issues, you can contact the shipping carrier directly with your tracking number for more information on your package's status.
Reach Out to Us: If your package remains delayed beyond a reasonable timeframe, please feel free to contact our customer service team. We’ll be happy to assist you in locating your package or offering further solutions. You can reach us through the chat as well as email at [email protected]
Our priority is to ensure you receive your order as quickly as possible, and we're here to help if any issues arise!