Why is my order delayedUpdated 10 months ago

Orders are shipped to the delivery address as entered by the customer when they place their order. Please ensure your delivery details are correct, as we are unable to redirect packages or process any refunds once your order is placed.

We cannot guarantee delivery times, but provide estimates as provided by our carriers. Please note that FedEx, UPS, DHL and USPS do not guarantee arrival dates of packages. We do not take responsibility for any shipment delays by our carriers. We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 7-10 business days to process the order and we cannot be held liable for USPS guarantees. No refunds/exchanges for shipping costs will be given in these cases unless a special circumstance applies. Unfortunately, we cannot offer refunds for packages delayed due to adverse weather conditions. 

If the item is not delivered in time, please contact the carrier for an update. If the tracking doesn't update within 4 weeks, the package is considered missing at that point. If a package falls into this category, Swolverine reserves the right to send a replacement. Refunds or returns are only available for orders that have been successfully received.