When a product is out of stock, it is often placed on pre-order status. Pre-order means that you're pre-purchasing an item, that is out of stock, that will be shipped when it comes back into stock. If you have an order that has not been shipped due t
If your order hasn't arrived or there has been no update on the tracking, reach out to customer support for assistance. In the case of a mis-delivered or missing package, a claim can be filed with the carrier, and instructions will be provided to exp
If you receive a wrong order, please contact customer support with the order number or a picture of the packing slip. You may be asked to:. The correct items will then be shipped out to you, and customer support will work swiftly to resolve the issue
If you enter the wrong shipping address or wish to cancel an order due to a mistake, please contact customer support immediately. The team will try to accommodate your request to change the shipping address or cancel the order. However, if the order
If you receive only part of your order, it may be because some items are on pre-order, meaning they are currently out of stock and will be shipped when available. You will be notified of such situations and given options:. It's important to contact c
When a product is out of stock, it is often placed on pre-order status. Customers will be notified and given the option to:. Some retailers may still have the item in stock, and customer support can provide URLs to these retailers if you need the pro
If you receive a wrong order, please contact customer support with the order number or a picture of the packing slip. You may be asked to:. The correct items will then be shipped out to you, and customer support will work swiftly to resolve the issue
If your order hasn't arrived or there has been no update on the tracking, reach out to customer support for assistance. In the case of a mis-delivered or missing package, a claim can be filed with the carrier, and instructions will be provided to exp
If your order is flagged for fraudulent activity and automatically canceled, please ensure the following when you re-order:. If you believe the cancellation was in error, you can resubmit your order following the tips provided. Contact customer suppo
ZMT is currently out of stock, and on PRE-ORDER. It will be back in stock the end of July. We are currently waiting on testing requirements for one last ingredient, to be able to finish our production process. Thank you for your patience. You can vie
We anticipate that the clean carbs will not be available until later in the year. We recently switched manufacturers, and we are currently working on sourcing clean available ingredients, to match our current formulation. We understand this may cause
We do not have an automatic notification system for products returning to stock. While we cannot guarantee that a specific flavor will always be available in every subscription shipment due to fluctuating stock, we do our best to accommodate customer