What should I do if my order hasn't arrived or the tracking hasn't updated?Updated 10 months ago
If your order hasn't arrived or there has been no update on the tracking, reach out to customer support for assistance. In the case of a mis-delivered or missing package, a claim can be filed with the carrier, and instructions will be provided to expedite the process. The customer support team may file the claim on your behalf to recoup the lost cost and product and will work to get a new order shipped out to you. To avoid future delivery issues, double-check the shipping address you enter at checkout.