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Can I cancel my order if it has not shippedUpdated 10 months ago

If you've changed your mind about an order you placed on the website, and the order HAS NOT been fulfilled/assigned a tracking number, you can request to our team that we cancel and refund your order.

However, a cancellation request does come with a $10.00 USD cancellation FEE that will be deducted from the overall total refundable amount of the order. For example, if you paid $70.11 USD for your total order, including shipping and taxes, you will receive a total refund of $60.11 USD. Here you can see that the $10.00 USD cancellation fee has been applied.

Depending on your banking institution, your returned funds will be credited back to you within 2-10 business days. You will also receive an order cancellation confirmation email in your inbox.

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