Can I return my productUpdated 10 months ago

We always aim for make sure our customers love our products. Should you need to return your order, you will need to contact our Customer Support Team to do so. Returns are processed on a case by case basis.

Common Ineligible Return Reasons:
• We do not provide refunds for buyers remorse. Buyers remorse is “experiencing a sense of regret after having made a purchase” which has nothing to do with the product(s) or service(s) offered by the brand.

• We do not process refunds for opened/used products due to safety concerns.

• We do not offer refunds for items purchased on a BOGO sale unless all items are unused and unopened.

If your request for a refund is accepted and initiated, orders are subject to a $5.00 restocking fee, a processing fee of 2.5%, taxes (if charged) will be deducted from the refundable amount, and should you need us to provide you with a return shipping label, this cost will also be deducted from your total refundable amount.

International Orders:
If you do not collect your package from customs or pay any additional duties + taxes to retrieve the package, and it is returned to us, we will provide you with a refund and will deduct the shipping cost from the total refundable amount.

Refunds are not initiated until the item has been returned and inspected for damage.

If you have further questions, feel free to contact our customer support team at [email protected] to find out if your item(s) are eligible for return/exchange.