Supplements

Nutrition Coaching

Swolverine

There is no cost to you, as long as you are shopping with a Truemed partner merchant.

There is no cost to you, as long as you are shopping with a Truemed partner merchant.

Are there fees associated with using Truemed's services?

HSA/FSA Payments

What happens if the product I ordered is out of stock?

What should I do if my order hasn't arrived or the tracking hasn't updated?

What can I do if I received the wrong order or an order meant for someone else?

Can I change the shipping address or cancel my order if I made a mistake?

What should I do if I receive only part of my order?

What do I do if my order is flagged for fraudulent activity and canceled?

When will ZMT be back in stock

When will the clean carbs product be restocked?

Are automatic notifications available for when products are back in stock?

Order Status

What is a subscription

Why is my email invalid when I try to log into my account

How do I log into my subscription account

Why don't discounts work on my subscripton

What should I do if my subscription payment did not go through?

How do I manage my subscription orders?

How do I approach your brand for reselling permission?

What if I can't select a product flavor for my subscription because it's out of stock?

How can I manage my subscription preferences?

How can I request account and information deletion?

Subscription Orders

How long will it take to get my order?

Do you ship internationally?

What shipping carriers do you use?

Why is my order delayed

What if I use an incorrect address

What happens if my package is lost or stolen

Shipping insurance and making a claim

What happens if I select the wrong shipping method by mistake?

Where can I find a list of vendors that carry your products?

Do you ship on weekends?

Can shipping addresses be updated for in-progress orders?

What should I do if my shipped order is in transit but arriving late?

What happens if you receive an incorrect order?

Shipping

Can I return my product

Can I exchange apparel

How do I return a product that I'm not satisfied with?

How do I return unopened products for a refund?

What should I do if I am not satisfied with a product?

Returns

Can I cancel my order if it has not shipped

Can I cancel a subscription order that has not shipped

How to cancel an order that has shipped

Cancellations

How do I become an influencer

How do I log into my influencer account

How long does it take to get an approval on my application

Do you have a program for referrals or partnerships?

How do I become an ambassador or influencer for your brand?

Influencer Program

Are your products third-party tested

How are Swolverine products tested

Do your products adhere to Prop 65

What is your privacy policy

Are your products considered 'clean'?

Quality Control/Quality Assurance

How do Shop Pay installments work

What if a discount code does not work?

Payments

Why isn't local pickup working

Who is eligible for local pickup

Local Pickup

Unsubscribe From Marketing Emails

How can I remove my email from marketing notifications?

Email

Can you provide more details about Citrulline Malate?

How long before exercise should I consume clean carbs?

What's the difference between POST and Plant Protein

What's the difference between whey protein and whey isolate

What's the difference between whey protein and casein protein

What's the difference between BCAA and EAA

What is the difference between creatine monohydrate and kre-alklayn

What is beta-alanine and what does it do

What is l-glutamine and what does it do

What are non-stim pre workouts

What are BCAAs

What are intra-workout supplements

What are the differences between krill oil and fish oil

What is Coenzyme Q10 "CoQ10"

Why does beta-alanine make you itch

Does your unflavored Kre-Alkalyn contain any sweeteners or flavors?

What is the correct dosage for new supplements?

What should I expect while taking a new supplement for the first time?

Product Questions

What happens if I submit my resume for a career or internship opportunity?

Job Opportunities

How do resellers place orders?

Wholesale

How does using my HSA/FSA account save me money?

What are FSA and HSA accounts?

Can I use my HSA/ FSA at Swolverine?

Can I use my regular credit card at checkout for Truemed?

What is a Letter of Medical Necessity, and how is this compliant?

When should I use my FSA/HSA dollars?

How long does it take for me to receive my Letter of Medical Necessity?

I don’t have an HSA/FSA. Can I still benefit from Truemed?

I don’t live in the US. Can I still get reimbursed with Truemed?

What Is GovX

Who qualifies for GovX discounts?

How do I verify my eligibility?

How do I redeem my GovX discount?

Can I combine my GovX discount with other promotions or discounts?

Is there a limit on how many times I can use my GovX discount?

Can I use the GovX discount for all products?

Can I return items purchased with my GovX discount?

I’m having trouble verifying my status with GovX. What should I do?

What if I forget my GovX login information?

Does my GovX membership expire?

GovX

10% Discount For SMS Sign Up

Discounts

Are there fees associated with using Truemed's services?Updated 3 months ago